FREQUENTLY ASKED QUESTIONS

ARE YOUR SERVICES COVERED BY MY INSURANCE?

The Concord Center does not contract with any insurance companies. Some insurance plans (i.e., PPO plans) offer partial reimbursement for out-of-network services. To determine what out-of-network coverage you have, you can contact your insurance company directly. We will provide you with a detailed receipt with the necessary diagnostic and billing codes to submit for out-of-network benefits.

DO YOU OFFER THERAPY VIA VIDEO TELECONFERENCE?

Yes, for patients in the state of Massachusetts, providers at The Concord Center offer HIPAA-compliant video conference sessions. More information about this service will be provided at the initial intake.

WHAT ARE YOUR FEES AND PAYMENT POLICIES?

Please contact us directly for the fee schedule. Payment is due at time of service. Credit cards are accepted for your convenience.

DO YOU OFFER SLIDING SCALE FEES?

Yes. Families are welcome to apply for a reduced fee. If interested, we ask that families submit documentation regarding their household size and annual income. That information is then used to calculate the reduced rate. This is done to ensure that rates are decided equitably.